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Challenges of complex migrations

Health and social care organisations face significant challenges when migrating to NHSmail, the national secure collaboration service for health and social care in England. These challenges include ensuring compliance with the NHS Secure Email Standard (DCB1596), maintaining the security and confidentiality of sensitive information, and managing the complexity of migrating large volumes of data and users from various on-premises or locally managed systems to NHSmail. Organisations must ensure minimal disruption to daily operations and provide seamless user experiences during and after the transition. The integration of Active Directory and NHSmail with ESR systems adds another layer of complexity that must be managed effectively - we offer guidance and support at every stage of the process.

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Comprehensive migration services

We specialise in providing comprehensive migration services to help health and care organisations transition to NHSmail smoothly and securely. With over 25 years of experience in delivering Microsoft electronic messaging services to the NHS, our team has a deep understanding of the unique needs and challenges faced by these organisations. Our NHSmail onboarding service includes thorough preparation, reconciliation of existing accounts, bulk provisioning of new accounts, and detailed migration of all mailbox items, ensuring a 1:1 copy of the source mailbox. We use a staged approach to minimise disruption and ensure data safety throughout the process, with a dedicated project manager overseeing the entire migration. Our Directory Manager solution integrates with ESR and other systems, streamlining Active Directory and NHSmail management, ensuring a seamless and efficient process.​

"We have reviewed the Cloud21 service for NHSmail migration. It seeks to address the numerous and complex factors that will face health and care organisations. As a former NHS CIO I would have liked to have had this level of complexity and risk mitigated within one solution when we first moved to NHSmail from a local email exchange a number of years ago"

Mike Jones, Research Director, Gartner 

Mitigate risk and complexity for your NHSmail migration with one solution.

Talk to us about how we can help

Minimise user disruption​

Successful NHSmail migrations are driven by meticulous planning, comprehensive understanding of client requirements, and robust project management. Key drivers include ensuring data integrity and security, compliance with NHS standards, and minimising downtime and user disruption. Our use of the PRINCE2 project management methodology ensures structured and controlled progression through all stages of the migration, from initiation to closure. Regular communication, detailed migration reports, and pilot migrations help address potential issues early and ensure all stakeholders are informed and prepared. The integration capabilities of Directory Manager with ESR enhances the efficiency and accuracy of user account management, contributing to the success of your migration.​

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Tailored solutions delivered by certified Microsoft experts

Our deep expertise in Microsoft Exchange migrations and NHSmail onboarding, combined with our dedicated and certified team, allows us to deliver tailored solutions that meet the specific needs of each organisation. Our BDS Directory Manager solution, used in over 70 Trusts across the country, integrates seamlessly with ESR, streamlining the tasks of NHS HR and IT administrators. This solution ensures that new accounts and mailboxes are managed efficiently, email addresses are kept up-to-date, and comprehensive user account management is achieved with minimal effort. Our client-centric approach and commitment to excellence ensure high satisfaction and successful outcomes.

25 years of NHS mail migrations

We have a strong history of assisting NHS organisations with their transition to NHSmail. For instance, we supported early adopters of the original NHSmail platform, facilitating their move from local systems and delivering the first managed migration to NHSmail. Our managed migration service has consistently addressed the complex factors faced by health and care organisations, ensuring minimal disruption and maximum security. The automation provided by Directory Manager has significantly transformed IT operations at various NHS Trusts, where it has streamlined processes and improved efficiency across the system.

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