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Cloud21 achieves an NPS score of 77

Net Promoter Score, or NPS, measures customer experience and their willingness to recommend a company’s services or products to peers. Industry averages across consulting and technology services vary between 36 and 62 and depends largely on the platform reporting the results, the region and whether B2B has been distinguished from B2C. Scores above 70 are widely considered as ‘world-class’.

Commenting on the result, Cloud21 Founder Director, Tony Corkett said,"Cloud21 has grown consistently over the last couple of years and whilst this is an indication that we are doing something right, we are conscious that growth can sometimes impact the experience clients and colleagues can have."

"Our team takes great pride in their work and personally want to ensure their clients’ needs are met, meaning they often go above and beyond. It’s important to us, that as we grow this ethos is protected and our teams are empowered to deliver for our clients. The feedback from the 2021 survey reassures us that we are achieving this.

"Thank you to our clients for taking the time to share their experience and suggestions with us. It demonstrates great support to Cloud21 and the teams you work with. All feedback shared contributes to continuous improvements we can make to our services. Thank you to my Cloud21 colleagues for working collectively to provide high levels of service. You are making a difference."

Feedback Highlights

"Cloud21 has great expertise of various IT services and have a very approachable team working for them. They are most definitely champions of collaborative working." - Ashford & St Peter’s Hospitals NHS Foundation Trust

"You have got the client relationship balance perfect. We know you are always there to help but you are not pushy in your sales. You also have friendly, knowledgeable and professional staff." - Maidstone and Tunbridge Wells NHS Trust

"Excellent knowledge and experience, very personable staff, always there for us, understands us, highly credible and effective." - United Lincolnshire Hospitals NHS Trust

"Fast response to queries and questions - offering to assist on site free when we were faced with implementing/installing new kit - these sort of small things make a big difference in our opinion to getting a good service and establishing a good working relationship - we more than often get involved with companies who will sell us kit - provide a very poor after sales service and leave us feeling a real let down on what was promised - this has not happened with Cloud21." - East Sussex Healthcare NHS Trust

The term world-class, used to describe NPS scores above 70 is cited by measurement platforms Doter, QuestionPro and ClearlyRated.


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