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Facing your challenges head-on​

NHS IT teams face significant challenges in managing the identities of joiners, movers, and leavers within Active Directory and email messaging platforms. Ensuring timely updates and maintaining accurate staff records are essential for security, communication, and operational efficiency. Manual processes often result in errors, delays, and an increased administrative burden, complicating the management of these critical tasks. We can help make the processes smooth and efficient.


Streamline Identity Management

BDS Directory Manager is a comprehensive solution that streamlines identity management. By integrating directly with the Electronic Staff Record (ESR), our software automates the creation, update, and expiration of accounts for Active Directory and email systems.

Our automation processes reduce the need for manual intervention, ensures data accuracy, and enhances security. Our services include ESR integration, a web portal for account management, automated handling of user accounts and group memberships, and efficient mailbox management for Exchange or NHSmail. Additionally, the system provides robust audit and security measures, supporting information governance requirements and ensuring compliance. ​

"In a business operational environment that involves a considerable rate of staff changes the resource effort required and cost involved in ensuring that computer and information access is appropriate and timely is very high. Integration and automation between ESR and Active Directory has delivered a considerable reduction in this effort and cost and at the same time increased the reliability and security in our account management procedures."

Steve Nicholson Network Manager, Warrington and Halton NHS Foundation Trust

71 NHS organisations have improved the experience of staff and reduced the burden on their IT teams – That’s 500,000 staff who enjoy uninterrupted access to systems and information and 1.25 full-time administrators saved per 5,000 accounts managed.

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Reduce administrative burden​

We will help you eliminate errors and accelerate user provisioning, while seamless integration with ESR ensures that staff information is always up-to-date and accurate.

Our processes are highly scalable, efficiently managing large numbers of accounts and saving administrative time equivalent to 1.25 full-time administrators per 5,000 accounts managed. Enhanced security is achieved through automated account expirations and stringent data management practices. Comprehensive support and training further ensure the smooth implementation and ongoing operation of the system, enabling you to maximise the benefits of your identity management processes. ​


End-to-end support

Specifically designed to meet the unique needs of NHS IT teams, our solution benefits from continuous contributions from a national user community. Specifically designed to meet the unique needs of NHS IT teams, BDS Directory Manager is developed using established Microsoft technologies and supported by Cloud21. Product enhancements are driven by continuous engagement with our extensive NHS client base. Our process ensures quick implementation, allowing you to realise benefits early in the process. Additionally, we offer a full suite of services, from initial setup to ongoing support, to maintain and optimise identity management processes.

Help us transform your identity management processes and enhance your operational efficiency. Schedule a personalised demo today to see firsthand how our solution can save you precious time, improve data accuracy, and bolster security for your NHS IT team.​

Book a demo

Directory Manager

Automated account expiration and accurate data updates have significantly enhanced security and compliance with information governance requirements for 71 NHS organisations. The streamlined onboarding process has improved the staff experience, allowing new employees to access necessary systems and information more quickly. By reducing manual tasks and improving data accuracy, our clients have seen reductions in administrative costs and increased operational efficiency.

Accelerate user provisioning

Eliminate errors and delays

Save 1.25 full-time administrators per 5,000 accounts managed

Ensure staff information is always up-to-date and accurate

Enhance security and compliance with information governance requirements

Integrate with your ESR

Automate the creation, update, and expiration of accounts for Active Directory and email systems

Easy-to-use web portal for better account management

Suite of services available from setup to ongoing support and maintenance


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