Engagement Period September 2013 – February 2015

The Challenge

Colchester NHS Foundation Trust had selected System C’s Medway EPR solution to replace their McKesson TotalCare PAS which was being withdrawn from engineering support as McKesson exited the UK health market.

The Trust were faced with the challenge of delivering this major change programme during a period of significant disruption to the Trust as a whole and the executive leadership team in particular which was drawing focus away from this time critical project.

The Trust wanted to achieve the following outcomes:

• Replace the existing TotalCare PAS with System C Medway
• Move to electronic transition of discharge letters via DTS
• Introduce electronic Ordering and Results for Radiology and Pathology
• Deliver integrated ED functionality
• Roll out the Medway Theatres module to replace existing standalone solution
• Stabilise the RTT position for the Trust and improve data quality to avoid taking poor quality data into the new system
• Go live with a reporting solution capable of supporting both CDS delivery and Trust MI requirements

All this needed to be delivered whilst the Trust was under regulatory scrutiny and could withstand very limited change to the day to day operation of the Hospital.

The Approach

We worked with the senior Trust Stakeholders to provide the leadership and energy to initiate this complex and critically important project. Reporting to the SRO for the programme and working in conjunction with the Trusts IT director the key areas of delivery we focused on were:

• Programme leadership and planning. Cloud21 led the team through initiation, setup, delivery, go live and post go live support.
• Governance. Reporting into the trust CEO, Cloud21 gave the Board confidence to proceed with go live.
• Clinic build and delivery. Subject Matter Experts to configure and build the Clinical Portal
• Strategic Risk Management. Identified and managed the key strategic risks that could impact the delivery of the Portal Programme
• Cut over planning& management and end to end delivery of go live
• Data Quality. Cloud21 data migration experts automated the data quality process to close large volumes of legacy data issues before migration
• Post go live Support

How did our work deliver value to the Client?

The Cloud21 team successfully delivered the replacement EPR solution on schedule with no issues. This was the outcome required by the Trust Board. In addition we enhanced the Trust’s planning and delivery capability by embedding the Cloud21 team into the Trust IT department for the duration of the project.

Testimonial

“The successful initiation, clarity of governance and programme planning experience combined with persistence and senior executive credibility were some of the critical success factors in the establishment and delivery of the Portal (Medway EPR) programme. The Cloud21 team were experienced, sensitive and willing to roll up their sleeves and get stuck in. I credit them with coordinating the safe and timely delivery of the Portal ”